-----Original Message-----
FROM: Food Bitch
SENT: Jun 27 2011 1:29PM
SUBJECT:Broken Breville 800CPXL

Dear Breville, 

I purchased the Breville 800CPXL on December 22nd 2009 and have used it every 2 weeks since. 

Indeed, I liked it so much that on January 15th, 2010 I purchased another as a gift. 

Since then, I have used the 800CPXL roughly 40 times to juice 1 gallon of grapefruit/orange mix every 2 weeks with the occasional batch of lemons/limes thrown in for some summer lemonade or margaritas respectively. The 800CPXL has held up like a champ. Until today. 

Suddenly, the 800CPXL began making fearsome grinding noise during rotation which was indicative to me that the gearing was catching intermittently. The same problem (and apparently the same gearing) one gets in the automatic garage door motor when one lives in Chicago’s winter temperatures. Looking at the Amazon product page (2nd image) http://www.amazon.com/gp/product/B000A76VCY one can see that this problem isn’t mine alone. Given that poor Deborah can’t seem to find replacement parts, and that the gear is not available through Breville’s own "parts" section on the website, I am wondering how I can repair my beloved juicer. 

Obviously, it is out-of-warranty given my purchase date but I am hopeful that the creators of such fine kitchen technology as Breville would be able to help me salvage my $200 investment. 

I can be reached at this email address. 

By post: 

(address) 

Or mobile telephone: 

(mobile) 

I look forward to hearing from you. 

-----Original Message-----
FROM: Renee Simms mailto:renee.simms@brevilleusa.com
SENT: Jun 28 2011 11:42AM
SUBJECT:RE: Broken Breville 800CPXL 
Hello, 

Thank you for your email. 

I did look at the link you sent us and, unfortunately, was not able to find information from "Deborah" in order to see if she had ever contacted us for information. The gears that you had spoken of are an internal part. Per company policy we do not ship internal parts to individuals. They are sold and shipped to service centers only so we would not be able to provide those parts to any individual customer. 

I would like to take a look at the information for your unit to see if perhaps we might be able to work with the warranty on it even though it was purchased in 2009. Please email the following information: (you may also fax to (310-755-3039) 

* Your proof of purchase/receipt 
* The unit’s model number 
* The Batch Code (3 or 4 digit number stamped or engraved into the bottom of the unit) 
* The Date and Place of purchase (If the Proof of Purchase is not available, we must have the Batch Code and date and place of purchase to proceed) 
* Your complete physical shipping address with phone number. 

Regards, 
Renee Simms 
Breville USA 
Consumer Services Dept. 
Ph: 866 273 8455 | Fx: 310 755 3039 
Breville USA, 19400 S. Western Avenue, 
Torrance, California, 90501, USA 
www.brevilleusa.com askus@brevilleusa.com  

-----Original Message-----
FROM: Foodbitch
SENT: Jun 30 2011 5:36AM
SUBJECT:Broken Breville 800CPXL

Dear Renee, 

Thank you for the reply. 

I have compiled the answers to all your bullets. They are below. 

 

1.     Your proof of purchase/receipt: Please see the attached Amazon.com order confirmation.

2.     The unit’s model number: Breville Model 800CPXL Citrus Press

3.     The Batch Code (3 or 4 digit number stamped or engraved into the bottom of the unit): 941

4.     The Date and Place of purchase (If the Proof of Purchase is not available, we must have the Batch Code and date and place of purchase to proceed): Date: 12/22/2009 / Place: Amazon.com (The unit was sold by Amazon LLC not a third party.)

5.     Your complete physical shipping address with phone number.: (name/address)(phone)



Thank you for the help!

 

-----Original Message-----
FROM: Foodbitch
SENT: Jul 12 2011 7:26AM
SUBJECT:Broken Breville 800CPXL

 

Dear Breville/Renee, 

It has been nearly 2 weeks since I have heard back from your representative. 

Please let me know your decision in my case so I can plan accordingly. 

Thank you. 

 

-----Original Message-----
FROM: Foodbitch
SENT: Sep 16 2011 9:25AM
SUBJECT:Broken Breville 800CPXL

 

Dear Breville/Renee, 

I don’t want to give up on settling this amicably yet but if I don’t get some response soon I will pursue this in every public forum available to me on every site that sells your products for as long as it takes to make you notice. 

I’m a programmer. Please don’t bet against my attention span. 


Thank you. 

Mealschpeal; http://www.mealschpeal.com

http://www.facebook.com/pages/MealSchpeal/153853269285

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